T&Cs

Terms & Conditions of Sale & Supply

  1. Direct to consumer (B2C)
  2. To Trade Customers (B2B)
1. Terms of supply for web sales direct to consumer (B2C)

 

Payment

All prices are listed in £GBP.

Payment must be completed at checkout for the order to be processed. Please note, items will not be shipped until payment has cleared.

Order processing time and procedure

We aim to process and dispatch all orders within 1 working day from when placed. During peak seasons this may vary slightly but you will be advised accordingly if we pre-empt a processing delay. Once your order has successfully been dispatched, you will receive an email notification to inform you. Delivery times will vary depending on the shipping destination and the service selected. We do everything in our power to ensure delivery times advised are met. However, occasionally transit times will be affected by factors beyond our control and therefore cannot be guaranteed. 

Import taxes

Non-EU customers – Import taxes, localised duties and handling charges

Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country. You the customer are considered the ‘importer on record’ and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods. Customs policies vary from country to country; please contact your local customs office for further information.

Lola Design ltd accepts no liability for any of these extra charges.

 

Refunds

Items damaged in transit will be replaced or refunded within 14 days.

Any damages from shipping that might occur, please contact us within 14 days of receipt of item supplying a photograph and details of the damage. We will then respond and provide instructions for returning the item. Please refer to our Returns page for further information.

 

Copyright

All designs are copyright © Lola Design Ltd.

All intellectual property rights in these designs and products (and in the images, text and design of this shop) are and will remain the property of Lola Design Ltd. Any infringement of these rights will be pursued seriously.

Lola Design Ltd is a member of ACID

Purchase of artwork does not mean purchase of copyright.

 

 

2. Terms of supply & sale to Trade customers (B2B)

 

Payment terms

If this is your first order from Lola Design, payment is required ahead of shipping (pro forma). We accept payment by all major cards (Visa, MasterCard etc) and BACS transfer (for UK Mainland customers). Once your order is placed, we will send you an electronic invoice and payment can be made at this stage.

Existing & repeat customers will be supplied on 30 day terms thereafter subject to our approval. Credit terms may be withdrawn if payment terms are exceeded.

All products remain the property of Lola Design ltd until paid for in full.

 

Shipping costs

Our minimum carriage paid order value for greeting card orders is £75 (UK customers Mainland customers).

Our minimum carriage paid order value for orders containing art items is £150 (UK customers Mainland customers).

Greeting card or gift orders below these amounts will be subject to a £5 delivery charge for UK Mainland customers

Orders outside of UK Mainland will be subject to a delivery charge which will vary dependant on location.

Art orders are subject to a minimum £8 carriage charge for UK Mainland customers. This may vary on large art orders (i.e. if a pallet delivery is required).

 

Import taxes

Non-EU customers – Import taxes, localised duties and handling charges

Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country. You the customer are considered the ‘importer on record’ and as such must comply with all laws and regulations, including import duties and tax, levied by the Country in which you are receiving the goods. Customs policies vary from country to country; please contact your local customs office for further information.

Lola Design ltd accepts no liability for any of these extra charges.

 

International shipping for Retailers outside of the UK:

Carriage on greeting card orders within Europe is £10

Please provide your business Tax number with the order (e.g GB 228 6225 07) otherwise sales tax will be included.

Carriage on greeting card order outside of Europe will vary dependant on the destination and the final amount will be confirmed on invoice.

Carriage on art orders outside of the UK will vary dependant on the destination and the final amount will be confirmed on invoice.

 

Early settlement discount

UK trade customers who pay within 5 working days of the invoice date by BACS are eligible for a 5% discount (please deduct this from the amount invoiced). The credit should reach our account within the specified 5 working day period. This discount does not apply to payments made by debit or credit card (BACS payments only).

 

Company details:

Lola Design ltd is a company registered in England and Wales.

Company registration no: 8325988

VAT number: GB228622507

Registered office: 7 East Mount Road, York, YO24 1BD

 

Contact: Frank Mountain

Email: sales@loladesignltd.com

+44 (0)1904 675514