The information below relates to web orders (direct to consumer) and not Trade/Wholesale orders. For delivery information relating to Trade/Wholesale orders, please refer to our Trade website.
Order processing time and procedure
We aim to ship your order as quickly as possible. Orders of stock items (specifically cards and stationery) placed before 2pm Monday to Friday via our own website will in most cases be dispatched on the same day. Any order placed after 2pm at weekends or on Bank Holidays will be dispatched on the next working day. This means that orders placed on Friday won’t be delivered until Monday or Tuesday. Art orders require a longer processing time as we produce art items to order (1-2 days in addition to transit time). During peak season this may vary slightly but you will be advised if we pre-empt a processing delay.
Once your order has been dispatched, you will receive an email notification to inform you and tracking details will follow (on orders above £20 to UK addresses and International orders). Delivery times will vary depending on the shipping destination and the service selected. We do everything in our power to ensure delivery times advised are met however, occasionally transit times will be affected by factors beyond our control and therefore cannot be guaranteed.
Free Shipping on UK orders
All orders under £10 are sent by Royal Mail 2nd Class.
All orders over £10 are sent by tracked service (Royal Mail, DHL or FedEx) to ensure a transit time once the order is dispatched of 24-48 hours. Tracked orders may require a signature upon receipt. The courier will leave a calling card to arrange a re-delivery or collection of goods from the local depot if no one is in. If you request that the courier leaves the parcel in safe place, this will be at your own risk this is at your own risk. Orders placed after 2pm, at weekends or on Bank Holidays will be dispatched on the next working day on stock items (please allow an additional 1-2 days processing time for art orders). Orders placed on Friday won’t be delivered until Monday. Deliveries will take place between the hours of 7am – 5pm. We are unable to deliver to PO boxes on tracked service due to the requirement of a signature but can deliver your order to either a residential address or a place of work if more convenient for you.
All International orders are subject to a shipping costs. We ship using an International courier service (Royal Mail, FedEx or DHL) so delivery can be tracked. We only use couriers who offer one week transit time from dispatch date. International orders do require a signature upon receipt. If no one is in you will be left a calling card to arrange a re-delivery or collection of goods from the local depot. We are unable to deliver to PO boxes due to the requirement of a signature.
Depending on your location and the items you order, you may need to pay duties and taxes to receive your order. Lola Design do not cover customs rates and charges for shipments. Some countries have tariff limits allowing you to import items free of tax and duty so the best way to check how your order may be affected with your local customs office. Please refer to our Terms and Conditions regarding our Customs policy.
If you have any queries relating to an order, please contact us on firstname.lastname@example.org