RETURNS PROCESS FOR CONSUMER SALES (B2C) ONLY
- Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
- Include order reference number, name and address. This information must be included in your return package to enable us to process your return.
- Label the parcel with our Returns Address Please send your parcel to:
Lola Design ltd
c/o Expresspack ltd
38 Bellwin Drive
Flixborough Industrial Estate
- Post it. Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our warehouse, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
When returning your purchase please allow 14 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.
If you experience any difficulties with the online returns process please contact us by email to get in touch using this email address: firstname.lastname@example.org
Your UK statutory rights are not affected by our returns policy.