T&Cs - B2C
TERMS & CONDITIONS
All users of our website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you order from us.
This website is operated by Lola Design Ltd, and these terms and conditions apply to this website only.
INFORMATION ON OUR WEBSITE
The information and data displayed on our website is to the best of our knowledge accurate at the time of publication. However Lola Design Ltd provides no guarantees, warranties, or assurances of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of the products appearing on our website are correct at the time when the relevant information was entered into the system. Although we aim to keep our website as up to date as possible, the information may not always reflect the product information exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. Prices on this website may differ from prices for the same product sold in physical stores.
When we show an original price or "was" price compared to a sale price, the original price used is the price that the product originally sold for.
UK VAT will be charged on all orders, including orders delivered internationally.
COPYRIGHT & INTELLECTUAL PROPERTY
The copyright in this website belongs to Lola Design Ltd and will at all times remain with us. You may access this website for your own non-commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.
You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this website.
SECURITY & PRIVACY
At Lola Design Ltd, we take care to protect your privacy and secure your information.
To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure eCommerce transactions. If your browser doesn't accept the SSL technology, your purchase will not be permitted. All of the information you provide is encrypted (scrambled) prior to being sent over the Internet to our system. To protect your information once we receive it, we place it on Tier 1 PCI DSS certified systems designed to keep information safe and inaccessible to other Internet users.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard, and we have undertaken significant investment to attain Level 1 PCI DSS Certification. This Level 1 Certification and compliance ensures a top level of security and the protection of sensitive customer information including credit cards details. We will ensure that your data is as safe as possible when you purchase products online at Lola Design Ltd.
For return visits to the site, we can securely store your credit card information in our system using that same technology if you opt in for us to save your credit card information. Shopping at Loladesignltd.com is safe, convenient and secure. From your side, if you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us within your ‘my account’ area of the website.
Loladesignltd.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
INFORMATION WE COLLECT
We collect various types of information depending upon how you use our site. We will not disclose your personal details to third parties.
When you become a www.loladesignltd.com registered user, we collect information from you including your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email newsletters or SMS alerts.
When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date) or gift voucher number. We also store information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your “my account” area for ease of reference. We also provide you with the option not to save your credit card information with us if you so choose.
Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.
Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.
WHAT COOKIES ARE & HOW WE USE THEM
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience.
This website also uses the standard Facebook pixel code for re-targeted advertising based on visits to the website. Data is sent and shared securely with Facebook, and may be used to create custom audiences. Please read the full Facebook terms of service, and for information about your ad choices visit www.youronlinechoices.eu and optout.aboutads.info
Cookies can be used by a website to recognise you, although that does not necessarily mean any personal information is stored in the cookies. At Loladesignltd.com, we store no personal information about you in cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secure servers, and you need to provide a password to access it.
We use cookies to look at how groups, rather than individuals, use our website. In our stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. In this way, we can identify ways to improve the customer experience. On the web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at Loladesignltd.com
You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.
As we continue to develop our website and take advantage of technologies to improve the services we offer, this privacy policy may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
YOUR CONDUCT
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.
You understand that you, and not Lola Design ltd, are responsible for all electronic communications and content sent from your computer to us. Certain items available online are age restricted. By placing an order for one of these items you are declaring that you are over the minimum age at which you are allowed to purchase these items. These items must be used responsibly and appropriately.
You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material: that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; that is breach of copyright, trademark, confidence, privacy or any other right; that could cause harm to third parties; which consists of or contains software viruses; that is or amounts to, political campaigning, commercial solicitation, chain letters, mass mailings; or that is "spam" to cause annoyance, inconvenience or needless anxiety
OUR CONTRACT
When you place an order to purchase a product, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us and complete when we send email confirmation to you that we've received your order and the order has been accepted. Any products on the same order which we have not confirmed in the despatch email do not form part of that contract.
PRICES
Prices on www.loladesignltd.com may differ from pricing within physical retail outlets. In addition to this, sales and promotions that appear online may not always appear in physical retail outlets and vice versa.
CUSTOMS
When ordering goods online for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.loladesignltd.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
We would like our international customers and customers despatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
ONLINE RETURNS
If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt. Provided you comply with the terms below we will refund the price of the goods and the basic delivery charge.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 30 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product (please see below) to your original method of payment.
Other than in the case of faulty products, we will only accept the return of unopened/ unused products.
RETURNS PROCESS
- Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
- Include order reference number, name and address. This information must be included in your return package to enable us to process your return.
- Label the parcel with our Returns Address Please send your parcel to:
Lola Design ltd
c/o Expresspack ltd
38 Bellwin Drive
Flixborough Industrial Estate
Flixborough
Scunthorpe
DN15 8SN
- Post it.Please make sure you return items through a traceable service for your safety. The parcel is your responsibility until it reaches our warehouse, so we strongly recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless faulty.
When returning your purchase please allow 14 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.
If you experience any difficulties with the online returns process please contact us by email to get in touch at: accounts@loladesignltd.com
Your UK statutory rights are not affected by our returns policy.
